This Privacy Policy explains how Aksharamai collects, uses, stores, and protects information when you use the Aksharamai mobile application and related services.

Information We Collect

Depending on how you use the app, we may collect the following information:

• Account information: username, email address, user ID, authentication token, and password-related credentials handled through secure authentication systems.
• Profile information: profile photo and other profile settings you choose to provide.
• Course activity: selected courses, favorite courses, enrolled courses, course progress or access status, and course links opened from the app.
• Payment and purchase information: selected plan, course ID, product ID, payment status, transaction status, and related enrollment records. Card details may be processed by payment providers and are not intended to be stored directly by Aksharamai.
• Support information: messages, email address, and related details you provide when contacting support.
• Device and technical information: app version, device type, operating system, IP address, API request logs, diagnostics, and basic security logs needed to operate and protect the service.

Camera and Photo Access

The app may request camera or photo library access only when you choose to upload or update a profile image or when a supported feature asks you to select media. You can deny or revoke these permissions in your device settings.

How We Use Information

• To create and manage your Aksharamai account.
• To show courses, course details, favorites, enrolled courses, and profile information.
• To process enrollment and payment-related actions.
• To provide customer support and respond to requests.
• To maintain app security, prevent abuse, debug issues, and improve reliability.
• To comply with legal, payment, tax, fraud-prevention, and platform-review requirements.

Payments

Payment processing may be handled by third-party payment providers such as Stripe or Apple In-App Purchase, depending on the platform and release configuration. These providers may process payment details according to their own privacy policies and security standards.

Third-Party Services

The app may communicate with Aksharamai backend APIs, payment providers, and web pages opened through in-app web views. Third-party services may collect information according to their own privacy policies.

Data Sharing

We do not sell personal information. We may share information only when needed to:

• Operate the app and backend services.
• Process payments and enrollments.
• Provide support and troubleshoot issues.
• Comply with law, fraud prevention, security, or platform-review obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is completely secure, but we work to protect user data from unauthorized access, disclosure, alteration, and loss.

Data Retention

We retain information for as long as needed to provide the app, maintain course access and purchase records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices and Rights

You may request access, correction, or deletion of your account information by contacting us. Some records may need to be retained for legal, security, payment, or accounting reasons.

Children’s Privacy

Aksharamai is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it where required.

International Users

Your information may be processed in countries where Aksharamai, its service providers, or payment partners operate. By using the app, you understand that information may be transferred and processed outside your region.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

For privacy questions or account requests, contact us at info@aksharamai.com.